Where we ship
We ship to street addresses within Australia only. We do not currently ship internationally, and we can't deliver to PO boxes or parcel lockers because of the size of the carton.
Deliveries to remote areas of WA, NT, QLD and TAS may take longer than the times below. If your address is remote and we expect a significant delay, we'll email you after you order.
Dispatch and delivery times
Your order goes through two stages: processing (we prepare and dispatch it) and transit (the carrier delivers it). The total is the sum of both.
| Stage | Timeframe |
|---|---|
| Order processing | same or next business day |
| Transit — metro | 2–5 business days |
| Transit — regional | 4–9 business days |
| Typical total | 3–10 business days |
These are estimates, not guarantees. Delivery timeframes depend on the carrier and can be affected by weather, peak periods and events outside our control. If you need a chair by a specific date, email us before you order and we'll tell you honestly whether it's achievable.
Shipping cost
Shipping is free to all Australian addresses. The final cost is shown at checkout before you pay — there are no charges added after you place your order.
Tracking your order
You'll get an order confirmation email as soon as your payment succeeds. When your order is dispatched we'll email you a tracking number and a link to follow it.
If you haven't received a tracking email within 5 business days of ordering, check your junk folder first, then email us and we'll chase it up.
Delivery, signatures and safe drop
Someone should be available at the delivery address to receive the parcel. If nobody is home, the carrier will either leave the parcel in a safe place or leave a card with collection instructions, at their discretion.
Once a parcel is delivered to the address you gave us, responsibility for it passes to you. Please double-check your delivery address at checkout — we can't redirect a parcel once it's with the carrier, and re-delivery to a corrected address may incur a fee.
Lost, delayed or damaged in transit
If your order arrives damaged, take photos of the packaging and the chair before you unpack it any further and email them to us within 7 days of delivery. We'll arrange a replacement or refund at no cost to you.
If tracking hasn't updated for 10 business days, or your parcel is marked delivered but you don't have it, contact us. We'll open an investigation with the carrier and sort it out.
Your rights under Australian Consumer Law. If delivery is unreasonably delayed, or the goods arrive damaged, you may have rights to a repair, replacement or refund. Nothing on this page limits those rights.
Contact us
Heated Comfort
Max Albert, trading as Heated Comfort
ABN 27 115 848 004
Email: maxirani2013@heatedcomfort.com.au
Post: Available on request
We reply to email within 5 business days.